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Hackers Demand Ransom After Attack on Delaware Libraries

Computer labs at Delaware libraries closed after hackers seized control of the virtual servers that run the facility鈥檚 public-use computers.

Computer labs at Delaware libraries across the state closed after hackers on Friday seized control of the virtual servers that run the facility鈥檚 public-use computers. (Spotlight Delaware/Karl Baker)

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Computer labs at Delaware libraries across the state are closed after hackers on Friday seized control of the virtual servers that run the facility鈥檚 public-use computers, according to Delaware Division of Libraries Director Annie Norman.

The hackers now are demanding money from the state in order to relinquish control of the system, Norman said. She did not know the exact amount demanded but said she 鈥渉eard鈥 it was around $1 million.

Norman added that she will direct the Division of Libraries not to pay any ransom, insisting instead that the Delaware libraries rebuild the servers that run the public鈥檚 computers.

She did not immediately know when the rebuild will occur, nor when the public-access computers will again be available.

鈥淲e see a lot of stories about this around the nation, and it seems to be recommended not to pay the ransom, but to rebuild,鈥 she said.

The hack marks the latest in a trend of high-profile breaches of local government computer systems across the United States. On its website, governments have been 鈥減articularly visible targets for ransomware attacks.鈥

Last year, Kent County鈥檚 local government experienced what it called 鈥渁 hostile network intrusion鈥 which downed its webpage and rendered its office phones unusable for more than a month. 

Last month, the Bayhealth health care system based in Dover was , who were offering much of the stolen data on dark web boards for upward of $1.4 million in Bitcoin.

The Division of Libraries technology staff has been consulting with officials from Microsoft and with the Delaware Department of Technology and Information, Norman said. They still are trying to determine 鈥渨hat happened and where they got it,鈥 she said. 

A spokeswoman from Delaware DTI declined to provide details about their consultancy.

In the days since the hack on Friday, several local libraries posted updates on social media sites about their public computer terminals not working. They did not reveal that the system had been the victim of a ransomware attack. 

On Monday, the Division of Libraries posted a note on its website stating that libraries are 鈥渆xperiencing an extended system/internet outage that is affecting some, not all, library services.鈥

Norman鈥檚 division oversees more than 30 libraries across the state. Each operates a computer lab that offers free access to the internet and low-cost printing. The labs are relied upon by a cross section of society, especially people without regular access to the internet. 

Norman stressed that the libraries remain open and still have WiFi, though she said it has been 鈥渁 little spotty.鈥

She also emphasized that library card holders鈥 information is not currently at risk. 

鈥淭he good news is 鈥 thank God there鈥檚 some good news 鈥 is it鈥檚 not affecting the catalog, which is where there鈥檚 patron information,鈥 she said.

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